Customer Service

Happy buyers, better feedback — returns, messages, cases, and service that grows your store.

• Selling the Big Stuff: How to Run a Local Pickup Without It Going Sideways (Customer Service)
  Dimensions in the title, two qualifying messages, the price conversation before they arrive, and the delist you do before you go back inside. The bulky score pays well — here's how the handoff stays friendly.
• "Is This Still Available?" — A Reseller's Guide to No-Show Buyers (Customer Service)
  The ghosting isn't personal and it isn't rare — it's the format. How to qualify a local buyer in two messages, set a meet that actually holds, and stay friendly with the ones who do show.